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Volume : II, Issue : VIII, September - 2012

Human Resource And Total Quality Management In Tamil Nadu: A Critical Analysis

S. Karuppaiyan

Published By : Laxmi Book Publication

Abstract :

In the present competitive environment, survival of the organizations depend their ability to improve continuously as per the expectations of the customers. Quality is critical in achieving competitiveness in domestic and global market; it is a prerequisite to have satisfied customers Sun, (2000). Customer expectations for quality products and services have promoted organizations to adopt the principles of Total Quality Management (TQM). Proponents of Human Resource Management (HRM) claim that TQM can be implemented in any organization and it can result into improved products, financial performance and services, reduced costs and more satisfied customers and employees.

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Cite This Article :

S. Karuppaiyan, (2012). Human Resource And Total Quality Management In Tamil Nadu: A Critical Analysis. Indian Streams Research Journal, Vol. II, Issue. VIII, http://oldisrj.lbp.world/UploadedData/1377.pdf

References :

  1. Annual report-2010, Rane Brake Lining Limited,(RBL),Tiruchirappalli -2.
  2. Benerji, Kunal, Gundersen, David E., and Behara, Ravi, S., (2005), “Quality Management Practices in Indian Service Firms”, Total Quality Management & Business Excellence, Vol. 16, No. 3, pp. 321-330.
  3. Bou, J. Carlos and Beltran, Inmaculada, (2005), “Total Quality Management – High Commitment Human Resource Strategy and Firm Performance: An Empirical Study”, Total Quality Management and Business Excellence, Vol. 16, No.1, pp. 71-86.
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  8. Nakkiran, S.,Karunakaran, R, (2011), “Hand Book on Training and Development, Deep and Deep”, New Delhi.
  9. Rajesh Kumar Shukla, (2005) “Total Quality Management”, New Royal Book Cop., New Delhi.
  10. Solimon, K, (2008) “Total Quality Management – An Introduction” East Publication, Chennai.

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